Terms of service

Return and Refund Policy

TreeShirts products are made to order. Because each item is produced specifically after an order is placed, we do not accept general returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or change-of-mind purchases.

We want every customer to receive the correct item in good condition. If your order arrives misprinted, damaged, defective, incorrect, or appears to be lost in transit, please contact us so we can review the issue and make it right.

Claims for Misprinted, Damaged, or Defective Items

Claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.

To report an issue, please contact TreeShirts through the live chat or contact form on our website. Include your order number, a short description of the issue, and clear photos showing the full item and the problem.

If the issue is approved, we may offer a replacement, refund, store credit, or another appropriate resolution.

Wrong or Incorrect Items

If you receive the wrong item, wrong size, wrong color, or an item that does not match your order due to a fulfillment error, please contact us within 30 days of receiving your order.

Please include your order number and photos of the item received, including any label, tag, or packaging information when available.

If the issue is approved, we may offer a replacement, refund, store credit, or another appropriate resolution.

Lost Packages

For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery. If the package appears to be lost, contact us through the live chat or contact form on our website and include your order number.

If tracking shows that a package was delivered, but you did not receive it, please check the delivery location, mailbox, building office, neighbors, household members, and any carrier delivery notes before contacting us.

We will review lost package claims based on tracking information and the details provided.

Returns

Please do not send items back without contacting us first. Items returned without prior approval may not be accepted.

In many cases involving misprinted, damaged, defective, or incorrect items, a physical return may not be required. We may request photos or other information to verify the issue before approving a replacement, refund, store credit, or other resolution.

If a return is required, we will provide instructions on how and where to send the item. Return shipping costs may vary depending on the reason for the return and whether the issue was caused by a fulfillment error.

Non-Returnable Items

Because our products are made to order, we do not accept returns or exchanges for:

Ordering the wrong size
Ordering the wrong color
Buyer’s remorse
Change of mind
Incorrect item ordered by the customer
Incorrect shipping address entered at checkout
Items marked as delivered by the carrier
Items that have been worn, washed, altered, or damaged after delivery
Normal variation in print placement, garment color, sizing, or product appearance
Sale items
Gift cards

Please review the product description, size guide, color options, and shipping details carefully before placing your order.

Size Exchanges

We do not offer free size exchanges for made-to-order products. If the wrong size was ordered, a new order will need to be placed.

If the incorrect size was sent because of a fulfillment error, please contact us within 30 days of receiving the order so we can review the issue.

Order Cancellations and Changes

Because many TreeShirts products are made to order, production may begin shortly after an order is placed. We may be unable to cancel or change an order once it has entered production.

Please review your order carefully before completing checkout, including product type, size, color, quantity, and shipping address.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address, we may contact you for an updated address. Additional shipping costs may apply to resend the order.

TreeShirts is not responsible for orders delivered to an incorrect address provided by the customer.

Unclaimed or Returned Packages

If a package is returned to the sender because it was unclaimed, refused, undeliverable, or sent to an incorrect address provided at checkout, we may contact you for updated shipping information.

Additional shipping costs may apply to resend the order. Refunds are not guaranteed for unclaimed, refused, or undeliverable packages.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, customers may have the right to cancel or return an order within 14 days, for any reason and without justification, unless an exception applies under applicable law.

Because TreeShirts products are often made to order, customized, or produced specifically after purchase, some items may not qualify for cancellation or return once production has started or the item has been made specifically for the customer.

If you are located in the European Union and have questions about whether your order qualifies for cancellation or return, please contact us through the live chat or contact form on our website.

Refunds

Refunds are generally only offered for approved claims involving damaged, defective, misprinted, incorrect, or lost items.

If a refund is approved, it will be issued to the original payment method when possible. Refund processing times may vary depending on your bank, credit card provider, or payment processor.

If more than 15 business days have passed since your refund was approved, please contact us through the live chat or contact form on our website.