Shipping policy

Shipping Policy

TreeShirts products are made to order. This means that when you place an order, your item is produced specifically for you before it is shipped.

Because of this, delivery time includes both production time and shipping time.

Order Processing and Fulfillment

Most TreeShirts orders are fulfilled within 2–5 business days. Fulfillment time is the time needed to produce, inspect, package, and prepare your order for shipment.

During busy periods, holidays, supply delays, or high order volume, fulfillment may take longer than usual.

Estimated Delivery Time

Estimated delivery time is calculated as:

Fulfillment time + shipping time = estimated delivery time

Shipping time begins after your order has been fulfilled and handed off to the shipping carrier.

Delivery estimates shown at checkout, in order confirmations, or in tracking updates are estimates only and are not guaranteed.

Shipping Rates

Shipping rates are calculated based on the products ordered, order size, shipping destination, and available shipping method.

The final shipping cost will be shown at checkout before you complete your order.

Shipping Carriers

Orders may be shipped using different carriers depending on the product, destination, and fulfillment location. Carrier options may include USPS, UPS, FedEx, DHL, or other regional carriers.

Once an order has been transferred to the shipping carrier, shipping updates and delivery timing are handled by the carrier.

Tracking Information

When your order ships, you will receive tracking information when available.

Please allow time for tracking updates to appear after the shipping label is created. In some cases, tracking may take 24–48 hours to update.

Delayed Packages

Shipping delays can happen due to carrier delays, weather, holidays, customs processing, incorrect shipping information, supply issues, or other events outside our control.

If your package is delayed, please check your tracking link first for the latest carrier update.

If your package has not arrived after the estimated delivery window, please contact us through the live chat or contact form on our website with your order number.

Lost Packages

If your package appears to be lost in transit, please contact us no later than 30 days after the estimated delivery date.

We will review the tracking information and order details. If the package is confirmed lost and the claim is approved, we may offer a replacement, refund, store credit, or another appropriate resolution.

If tracking shows that the package was delivered, but you did not receive it, please check your delivery location, mailbox, building office, neighbors, household members, and any carrier delivery notes before contacting us.

Packages marked as delivered by the carrier may not qualify as lost in transit.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

TreeShirts is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned because of an incorrect, incomplete, or undeliverable address, we may contact you for an updated address. Additional shipping costs may apply to resend the order.

Returned, Refused, or Unclaimed Packages

If a package is returned to sender because it was unclaimed, refused, undeliverable, or sent to an incorrect address provided at checkout, additional shipping costs may apply to resend the order.

Refunds are not guaranteed for returned, refused, unclaimed, or undeliverable packages.

International Shipping

International shipping availability, rates, and delivery times may vary by destination.

International orders may be subject to customs duties, taxes, import fees, brokerage fees, or other charges set by the destination country. These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Customers are responsible for any customs duties, taxes, import fees, or related charges required by their country.

Customs processing may delay delivery. TreeShirts is not responsible for delays caused by customs.

Split Shipments

Some orders may ship in multiple packages, especially if they include different product types or items fulfilled from different locations.

If your order ships separately, you may receive more than one tracking number.

Order Changes and Cancellations

Because TreeShirts products are made to order, production may begin shortly after an order is placed.

We may be unable to change or cancel an order once it has entered production. Please review your order carefully before completing checkout, including product type, size, color, quantity, and shipping address.